Senior Business Analyst – Salesforce in EPAM Ukraine

Looking to turbocharge your career with a major player in the global insurance sector? Eager to leverage your Salesforce Business Analyst expertise on high-impact, high-visibility projects? Look no further!

We are seeking proactive and talented Senior Salesforce Business Analyst to join our vibrant team

In your crucial role, you'll provide key insights, execute on deliverables and bridge the gap between our globally acclaimed client – a leading provider of property, casualty, and specialty insurance and reinsurance – and our dedicated team of Salesforce developers and admins

Responsibilities

• Requirements Gathering and Analysis:
• Engage with onshore stakeholders to understand business objectives, processes, and requirements
• Conduct virtual workshops, interviews, and surveys to gather and document detailed business requirements
• Data Management and Integration:
• Perform data analysis to assess data integrity and quality within Salesforce, implementing data cleansing and enrichment strategies as needed
• Design data migration plans to facilitate seamless transition of data between systems
• Work with integration teams to design and implement integrations between Salesforce and other systems, ensuring data consistency and accuracy
• Testing and Quality Assurance:
• Develop test plans and test cases to validate Salesforce configurations and customizations
• Conduct thorough testing of new features and enhancements, ensuring alignment with business requirements and quality standards
• Collaborate with onshore teams to coordinate user acceptance testing (UAT) and address feedback in a timely manner
• Training and Support:
• Provide remote training and support to end-users on Salesforce functionality, troubleshooting issues and answering inquiries as needed
• Create user documentation, training materials, and knowledge articles to promote user adoption and self-service support
• Serve as a remote subject matter expert (SME) for Salesforce-related inquiries and escalations

Requirements

• Technical:
• 3+ years of experience as a Business Analyst, with a focus on Salesforce platform
• Candidate is proficient in Salesforce configuration and customization using declarative tools, with experience working in an offshore capacity
• Insurance industry experience and knowledge with an understanding of the terminology, business functions (UW, Claims, Finance, Actuarial) and business processes
• Working knowledge of some / or all the following lines of business (Commercial Auto, General Liability, Aviation, Workers Compensation, and Property/Casualty.)
• Hands-on experience writing user stories is required
• Experience with formal SDLCs and business analysis methodologies. Has a working knowledge of business analysis documentation standards. Agile methodology experience a plus
• Experience using standard project and business tools including TFS and Rally
• Has familiarity with a broad multi-disciplinary information technology and proven experience in systems deployment
• Must have experience with using Salesforce for insurance or reinsurance
• Experience in Microsoft Project, Excel, PowerPoint, Project, and SharePoint
• General:
• Experience in Microsoft Project, Excel, PowerPoint, Project, and SharePoint
• Excellent communication skills, both written and verbal
• Has strong problem-solving and analytical skills, with the ability to effectively communicate with onshore stakeholders
• Must have experience working with various organizational units with a proven track record of working with IT departments and businesses
• Must be able to see tasks through to completion without significant guidance
• Possess personal time-management skills and can meet individual and team deadlines
• Possess a detail-oriented mindset with a commitment to delivering high-quality solutions

We Offer

• Competitive compensation depending on experience and skills
• Individual career path
• Unlimited access to LinkedIn learning solutions
• Sick leave and regular vacation
• English classes with certified English teachers
• Flexible work hours

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential. EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence