Voice Customer Support Specialist (English, 2/2) in WhiteBIT

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Voice Customer Support Specialist!

Requirements:
– English Strong B2 level
– Ukrainian С2 level
– Experience in customer service, providing voice support is desirable. Experience in financial, stock exchange companies is also welcome.
– Higher education in media, philology or translation is preferred.
– Experience with technical equipment: Proficiency with voice technology and knowledge of basic aspects of telephone equipment. Highly proficient in the use of PCs.
– Excellent communication skills: Ability to express thoughts clearly and concisely, listen to customers and provide information in an effective manner. Absence of speech impediments.
– Stress Resistance: Willingness to work in a high customer flow environment and ability to respond effectively to urgent situations.
– Ethical Compliance: Willingness to adhere to high standards of ethics and confidentiality in handling customer information.
– Fast learner: Ability to quickly adopt new technologies and learn new aspects of the exchange business.
– Willingness to work as part of a team: Ability to collaborate effectively with colleagues within the company to ensure quality customer service.

Would be a plus:
– Experience in client support
– Cryptocurrency area knowledge (even on the basic user level)

Responsibilities:
– Handling requests: Receiving incoming calls and handling customer inquiries. Assisting clients with documents required for verification. Communication with clients via chat and email regarding these matters.
– Ensuring Confidentiality: Ensuring confidentiality of customers' personal and financial information in the processing and storage of data.
– Escalating issues to the relevant department for further resolution
– Participating in meetings to improve customer service.
– Achievement of KPIs
– Reporting on selected metrics

We offer:
— Our own product;
— Paid training (3 months) with a mentor;
— Real career growth;
— Loyal and progressive management;
— Legal and accounting support;
— Paid vacation and sick days;
— Schedule: 1st-2nd month with a fixed schedule: 10:00–18:00 Mon–Fri.
— Starting from the 2nd-3rd month: 23:00 - 07:00 - night shift, 2 work shifts\ 2 days off (time zone of Ukraine)

We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.