VIP Customer Support Specialist (English B1–B2 Required) in Gamicorp

About the Role

We are looking for a proactive and client-oriented VIP Customer Support Specialist to join our team. In this role, you will be responsible for delivering premium-level service to high-value clients, ensuring personalized communication and exceptional customer experience across multiple channels.

Key Responsibilities

• Serve as the primary point of contact for VIP clients via email, chat, and phone.

• Provide personalized support tailored to individual client needs and preferences.

• Proactively maintain strong relationships with assigned clients to enhance engagement and loyalty.

• Handle inquiries, resolve issues, and escalate complex cases when necessary.

• Collaborate with internal teams (Marketing, Product, Finance, etc.) to deliver effective client solutions.

• Monitor customer activity and identify opportunities to improve retention and satisfaction.

• Maintain accurate records in CRM systems.

• Contribute ideas to improve internal processes and overall customer experience.

• Support the organization of exclusive offers, campaigns, and client activities.

Requirements

• 1+ year of experience in customer support, account management, call center, or client relations.

• Experience working with VIP or high-value customers will be an advantage.

• Fluent English (additional languages are a plus).

• Strong communication and interpersonal skills.

• Customer-focused mindset with excellent problem-solving abilities.

• Ability to work independently and manage multiple tasks efficiently.

• Experience with CRM systems and customer support tools.

We Offer

• Fully remote work opportunity

• 20 days of paid vacation

• 5 additional paid days off

• 14 paid sick leave days

• Corporate English program

• Corporate yoga classes

• Company clubs & communities

• Celebration gifts for personal milestones

• Online corporate events, raffles & challenges

• Team-building activities

• Coworking compensation

• Professional training and development programs (internal & external)