VIP Customer Care Specialist in Upstars

UPSTARS is a product IT company with which both people and brands soar. Our main focus is technological solutions and B2B services for international customers. We launch star projects in the field of iGaming, which receive recognition and the highest evaluations of profile ratings

And yes, maintaining a legal and transparent market in Ukraine is a must-have, which is why we were the third in the country to receive a B2B license to provide services in the field of gambling.

In 2026, we are actively scaling both projects and dream team. Therefore, to strengthen the Customer Care team, we are looking for a VIP Customer Care Specialist.

Your skills:

• 1+ year of experience with VIP in the field iGaming/Gambling;

feelings;

• attention: the ability to carefully perceive information and ask relevant questions for a clear understanding of the client's problem or request;

• stress resistance: the ability to remain calm in difficult or conflict situations;

• organization and punctuality: the ability to prioritize tasks to respond to requests in a timely manner customers;

• teamwork: the ability to effectively cooperate with colleagues and other departments of the company to solve customer issues;

• openness: not afraid of new challenges, show yourself, work on improvements;

• ability to effectively use a computer and software: you have skills in working with e-mail, chats and other basic programs.

Desirable, but not critical:

• knowledge of German / French / Italian;

• possession of working skills in CRM systems, omnichannel platforms.

Our values and advantages:

• teamwork - we not only work as a group, but also rest, move and do good deeds;

• positive - we go through life with ease and get a drive from cool work, interesting tasks and feedback from teammates;

• opportunities - we offer a clear career plan with Performance Review, trainings, mentoring programs and other tools for implementation as in career, as well as in life;

• courage - we take on tasks with an asterisk, we are not afraid inchallenges and ambitious plans;

• openness - we speak directly and simply even about complex things, we hear ideas and feedback and value proactivity;

• we have our own capacity to create technological solutions from scratch;

• we automate routine to use time for development and professional growth within the company;

• we do not like bureaucracy and outdated approaches - we are for freedom of action.

Mast-hev:

• work where it is comfortable and safe - in offices or remotely;

• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;

• 20 working days of paid vacation, public holidays and sick days - we are in favor of work-life balance;

• medical insurance in top clinics and covering the costs of a psychologist on the Pleso platform;

• Benefit cafe - spend monthly on your interests, hobbies, sports, etc.;

• events - take part in master classes, attend team building and corporate parties;

• training for any the request is an individual budget for courses, corporate English, workshops and an online library.

And another important thing:

We do not have clients who would use our developments and services in the Ukrainian market.

We do not work with clients from the market of the aggressor country or any other Russian-speaking market.

Do you feel a match in values and a desire to grow professionally? Let's get to know each other! 

P.S. If you don't see our letter after the feedback - look in "Spam" or other sections. Sometimes our answers get lost there