User technical support specialist in Astarta-Kiyiv

"Astarta-Kyiv" is one of the largest public vertically integrated agro-industrial holdings in Ukraine, founded in 1993. Since 2006, the company's shares have been listed on the Warsaw Stock Exchange.

Our company "Astarta-Kyiv" invites you to join the "User technical support specialist" team

Your key tasks in the position:

• primary processing of user requests (telephone, e-mail, service desk system);

• consultation of users on issues of working with corporate software, office equipment and IT services;

• diagnosis and resolution of typical incidents (software, operating systems, peripheral devices, accounts, various accesses);

• providing assistance with setting up user workstations (PC, laptops, bfp);

• creating and disabling accounts, resetting user passwords in accordance with security policies;

• escalating requests to the second and third line of support with a correct description of the problem and collected diagnostic information;

• compliance with established sla and internal regulations for handling requests;
  maintenance and updating of the knowledge base, instructions and typical solutions;

• providing a high level of service and customer-oriented communication with users.

To be successful in the position, you will need:

• basic knowledge of the operating principles of Windows operating systems;

• understanding of computer equipment, peripheral devices and office equipment;

• experience working with service desk systems or readiness to quickly master them;

• skills in diagnosing and eliminating typical IT incidents;

• basic knowledge of network technologies (tcp/ip, lan, vpn — will be an advantage);

• responsibility, attentiveness and focus on quality service

What we offer:

• official employment;
• medical insurance;
• stable and transparent salary system;
• paid sick leave and holidays;
• education and training at the expense of the company;
• friendly team and work experience in the best agricultural holding of Ukraine.

Send your resume and join the Astarta team.

Read more about us on the website https://astartaholding.com/;

Follow us on Instagram:astartakyiv_holding