User support specialist (payment accounts and RozetkaPay credits) in EVO

About the project:

?RozetkaPay is a payment service that provides convenient, fast and reliable payment services both online and offline, and makes the purchase process simple and safe.

RozetkaPay is part of the EVO-Rozetka group of companies. The payment service was created on the basis of the country's most famous marketplaces, which are used by millions of Ukrainians. Our services are already used by Rozetka, Prom, Vchasno, Bigl, Shafa, Volonter by Prom, Vodafone, Robota.ua, Yakaboo and others.

About the team: employees are different teams that are responsible for a specific direction. We are currently forming a new team, which already has a team leader, to work on the area - "Accounts and Credits". To implement all tasks and provide quality service, we are looking for specialists who will become part of the new team. This is a great opportunity to participate in the creation of a new product from scratch, influencing its development and improvement.?

For this role it is important to:

• experience in customer support
• competent Ukrainian language
• ability to work with a large number information from various sources, capacity quickly perceive new information and use it at work
• ability to convey information correctly, convincingly and in an accessible form, clearly answer questions
• attention to details, responsibility and resistance to stress
• ability to resolve controversial/conflict situations
• willingness and ability to work in a team - mutual assistance, interchangeability, exchange of experience
• willingness to work according to the schedule - for the adaptation period from Monday to Friday 09:00-18:00, after the adaptation period the shift schedule 2/2 (08:00-20:00)

Would be an advantage:

• experience working in banks or fintech companies
• experience consulting on client accounts
• experience working with tools: 
  1) system ticket ( Zendesk, omnidesk, kayako or similar)
  2) systems for creating/managing tasks (Jira or similar)
  3) admin panel/CRM system (search for information by various criteria)

Tasks:

• assisting customers with billing, credit/installment and financial transactions
• advising users on new products and services
• communication via mail, chats (these are priority channels) and inbound/outbound calls
• gathering and communicating customer feedback to development teams for improvement product
• interact with other teams in the company for a fast vortexsolving customer issues and improving processes

?Stages of selection:

• resume selection
• communication with the recruiter
• interview with RozetkaPay Support leaders

About work at EVO:

• Social package — official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.
• Care for health — we cover health insurance and offer the support of a corporate psychologist, because we are convinced that taking care of mental health is as important as physical health.
• Flexible work format - remotely or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need. However, we expect you to be able to visit the office on team days. Work schedule — for the adaptation period from Monday to Friday 09:00-18:00, after the adaptation period period shift schedule 2/2 (08:00-20:00).
• Volunteer community — we regularly hold charity auctions, raise money for reconnaissance drones and support employee volunteer initiatives.
• We provide equal opportunities for everyone?— therefore, we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.