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User Support Specialist (Shafa) in EVO
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EVO
Now our team consists of team leader and 7 specialists. We are engaged in development, engagement and user support. Each of us is ready to help and support a beginner in all matters)
What is important for this role:
- < p>customer experience (written support, chat, phone support), user content moderation and request lifecycle management
- literate Ukrainian language." >
attention to details and the ability to analyze information
readiness to work in multitasking mode
readiness for independence in decision-making
be able to smooth out conflict situations and be flexible
persistence, customer orientation and teamwork
Tasks:
assistance to sellers and buyers to resolve issues / disputed situations by processing written requests through Kayako
consideration of user complaints
checking users for fraud
feedback moderation
Stages of selection:
resume selection
getting to know the recruiter
interview with the leader
About working at EVO:
Social package — official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.
Health care — we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of mental health is as important as physical health.
Flexible work format - remotely or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need.
Work schedule:5/2 (from 9:00 a.m. to 6:00 p.m., several times (1-2 times) per month on duty from 11:00 a.m. to 8:00 p.m.), "floating" weekends.
Volunteer Community – we regularly hold charity auctions, collect money for reconnaissance drones and support employee volunteer initiatives.
We provide equal opportunities for all - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.
