User Support Specialist (L1) in NovaPay

NovaPay is an international financial service that is part of NOVA Group. 

We create modern payment solutions for businesses and millions of users. We are developing our own payment system, a mobile application, and offer a wide range of products and services both offline — at Nova Poshta branches — and online.   NovaPay is a place for real pros, where innovative ideas, solutions and technologies shape the future of the fintech industry.    

Main tasks:

• reception and processing of requests through the Service Desk system (1st line of support for PNFP and Company employees); 

• analysis of the causes and resolution of incidents in the work of software (within the competence of the Department); 

style="font-weight: 400">categorization of appeals, redirection of requests to the appropriate units to resolve requests;

• coordination of works provided by contractors and partners to support the Company's IT services;

• participation in the Department's work improvement projects.

We offer:

work in an innovative company in the FinTech segment; 

• remote work format;

• care for your mentaland physical health (medical insurance, psychologist consultations, corporate sports communities); 

• learning and development (English language classes, courses and trainings for professional growth); 

• meetings with famous speakers in the Corporate Club; 

• mentoring program and support for each new employee; 

• the opportunity to show your talents (we value creative initiative and support it). 

 

By sending your resume, you consent to the processing of personal data by NovaPay LLC within the framework of current legislation of Ukraine.