User support specialist (Kabanchik) in EVO

The customer care team now has 6 specialists, including a quality specialist and< span style="font-weight: 400; font-style: normal; text-decoration: none">team leader. The most frequent interaction in this position will be with colleagues in the team, the leader and colleagues from other departments (development, marketing, finance, legal).
The goal of our team is to take care of users, to positively influence their customer experience, promptly and efficiently solving their requests.

• love and respect for people and the desire to help everyone

• fluency in the Ukrainian language, oral and written literacyto speech

• readiness for telephone communication with users (outgoing service calls)

• ability to work with negativity and conflicts: willingness to look for and offer ways out of controversial/difficult situations to the parties

• skill is simple and easy to explain complex information

• experience with fast typing, computer literacy (confident user of PC / iOS / Google Workplace, knowledge of key combinations, etc.)

• attention, scrupulousness, persistence

• be a team player, but ready to make independent decisions

• flexibility: positive perception of changes, speed of adaptation to new work processes

Would be preferred: 

• experience in support/customer care, user content moderation

• experience at Zendesk
  
  

Tasks:

The most important thing is caring about users and wanting to help everyone.

• answers to user requests in chat/via mail (at the same time, speed and quality are important)

• outgoing calls to customers in order to find out their satisfaction with the service receivedfeedback on working with him

• moderation of content on the site

• resolution of disputed and conflict situations(processing and analysis of complaints)

Stages selection:

• getting to know the recruiter

• interview with the leader

• final interview

About working at EVO:

Social package — official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.

Healthcare — we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of mental health is as important as physical health.

< span style="font-weight: 700; font-style: normal; text-decoration: none">Flexible work format, you can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need.

Variable robot schedule and with floating weekends (07:00-16:00, 8:00-17:00, 09:00-18:00, 12:00-21:00).< /p>

Volunteer Community - we regularly hold charity auctions,we raise money for reconnaissance drones and support employee volunteer initiatives.

We provide equal opportunities for all - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.