Team Lead in the call center in CCIG Ukraine

CCIG Group is a dynamic team of contact center professionals specializing in multi-channel communication with customers. We use modern technologies, flexible processes and value a creative approach. Our company is one of the leaders in the field of call centers both in Poland and in Ukraine.

We are looking for an Operator Group Manager who will help effectively manage the team and ensure a high level of customer service .

Why us?

• Opportunities for career growth and professional development.
• Stable salary ( according to the results interviews).
•  A flexible schedule that is suitable for a comfortable balance between work and personal life.
•  A convenient office near the Pochaina metro station, where delicious coffee and tasty snacks await you.
• Friendly atmosphere in the team, support from management and corporate events where we not only work, but also have fun together.

Who we are are we looking for?

You are an ideal candidate if:

• You have experience in a similar position (minimum 3 months).
• Able to conduct training events and the adaptation of new employees.
• You have leadership qualities and know how to organize the work of a team.
• You know Google Docs and Excel well.
• Responsible, communicative and eager to development.
• Knowledge of English at the B1 level will be a plus.

Main duties:

• Organization and control of the work of a group of operators.
• Tracking the achievement of KPIs and control of results.
• Training and adaptation of new employees.
• Compilation and analysis of reports.
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• Assessment of incoming and outgoing quality calls.
• Constant feedback with the team for support and development.

Join the CCIG Group and together we will achieve great results!
Send your resume and we will contact you shortly. We are waiting for you!