Telephone customer support specialist in OnTaxi

We are looking for a Telephone Customer Support Specialist to join our team!

A product that needs your involvement

We are the All-Ukrainian taxi ordering service OnTaxi.  

Every day, in every corner of the country, our team ensures the safety, quality and care of every trip with OnTaxi for hundreds of thousands of people.  

We have already achieved significant results, placing our product in the TOP-3 Ukrainian ridehailing services. We have many new ideas and ambitions. That is why we are expanding our team.  

How will you influence the service< /p>

• Handle calls from drivers and customers

• Transfer incidents and requests to L2 specialists

• Issue tickets for L2 in the ticket system

• Interaction with all support staff, regions, administrators and operators

• Implement cancellation of fines from drivers

• Block accounts and withdrawals

• Transfer user requests to the appropriate regional to the manager 

• Administer orders in the OnTaxi system

• Monitor orders with one point in the city: calls to users and correction of cost

Skills that are important to us 

• More than 1 year in the field of work with clients??

• The ability to quickly determine the essence of the problem 

• Interaction skills

• Problem-solving orientation 

• Ability to efficiently handle calls during peak hours 

• The ability to quickly navigate in regularly changing data

• The ability to competently express your thoughts 

Additional skills??

• Higher education??? 

• Experience in user support?

We offer

• Stable work in a well-known company with an excellent reputation

• Competitive salary + bonus for KPI performance

• Opportunity for professional development and career growth

• Friendly team and support from management

• Flexible work schedule 

Steps of the hiring process:

• Getting to know the recruiter; 

• Skills Assessment Interview; 

We are committed to transparency and openness in the hiring process, and understand the importance of providing timely feedback. If your resume meets the requirements of the position, we will contact you to clarify the details and schedule an interview within two weeks After the application, the feedback period between the interview stages can be up to two weeks