Technical support specialist (telephony) in Chekcbox Group

Hello, my name is Roman, the head of the first line of customer care at Checkbox!
I am looking for a technical support specialist who will strengthen our team and create the highest level of service for customers.
We are a Ukrainian food fintech company. We help entrepreneurs trade safely, so they can sleep peacefully, knowing that they will not have problems with the state.
Every daywe clear 3.5+ million checks for 100+ thousand companies and continue to grow rapidly.
We owe our leadership, in large part, to the extraordinary level of service for our customers. We want new customers to get it too, so we're looking for someone to help us with that.
We're looking for a technical support specialist who:

• Resolve customer questions by answering their calls and chat messages.
• Will advise them on general questions about our product.
• Help users set up our digital cash registers.
• Sometimes will remotely connect to the client's computer (Windows, Linux, MacOS) to help sort things out "on the spot".

It is important that he/she:

• Liked to communicate;
• Could explain in simple words even the most complicated things;
• Don't be afraid when several tasks "burn" at the same time;
• Confident with Windows (Linux/MacOS knowledge a plus);
• Able to work with Google Docs/Sheets or MS Office;
• Knew what cloud services and mail are;
• Had basic knowledge of setting up and troubleshooting technical problems (working with drivers, connecting peripherals, installing and updating programs);
• Don't be afraid to learn new things and face new interesting tasks every day (you won't have to be bored!);

No experience? Don't worry - we'll teach you everything!
Why you should work at Checkbox:

• Hundreds of thousands of people use our product every day, so you will be doing something really important.
• We are a stable profitable business that is constantly growing, which means there will always be plenty of work.
• You will work side by side with a strong and friendly team, colleagues will always support and help.
• Remuneration consisting of a base rate and a bonus for efficient and high-quality work.
• Remote work.
• Shift schedule - 8 hours at 5/2, or 12 hours at 2/2.
• 24 days of vacation.
• Hospital.
• Payment twice a month.
• Learning English at the expense of the company.

If you are interested in not just "being an operator", but really want to help people - don't waste time, write me a few words about yourself and share your resume and let's get to know each other!