Technical support specialist L2 in MEGOGO

MEGOGO is an international media service with a heart in Kyiv, which since 2011 has been building content ecosystem.

We work with leading Ukrainian film distributors and the largest global film studios: HBO, Universal, BBC, Walt Disney, Warner Brothers Discovery, Paramount Pictures and others. We exclusively broadcast UEFA Champions League matches, other European cups and top sports events. We also sell books, educational courses and develop products based on OTT technologies.

And all this is done by a team of more than 780 talented and energetic people. Which ones you can strengthen, because we are looking forTechnical support specialist L2.

The challenge of this role is to provide a quick and high-quality solution to complex of technical requests in the MEGOGO service to reduce recurring incidents and strengthen the first line of support.

Why this role will interest you:

• Technical L2, not just support, but diagnosis of complex cases, work with logs, escalations and interaction with developers.

• Rapid growth in technology - pumping in OTT/devices (Smart TV/Android TV/set-top boxes/mobile) + systems thinking and bug design.

• Impact on the product: not only support - you will highlight system problems, escalate them to the technical team and help improve the service.

• Remote + schedule 2/2 (12:00): stable variable format, clear layout, work through Jira/CRM.

You will be a plus:

• English at B1 level (for part of technical materials/communications).

The following tasks await you:

• Process user requests in to the Jira ticket system.

• Diagnosing and solving technical problems of the service.

• Consult and strengthen L1 (keel-center) in complex technical issues.

• Interact with developers and technical teams: escalations, bug support, root cause search.

• Monitor and analyze system logs to identify potential problems and improve service stability.

• Work cross-functionally with other departments to clean up incidents and blockers.

What we offer:

• Work in a stable company - more than 13 years on the market.
• Participation in creating the media service of the future
• Relationships built on trust and many opportunities for development
• Free English lessons
• Table tennis and piano lessons
• Corporate psychologist
• Discounts from partner brands and our service.

We strive to be the employer of choice. We will be grateful if you fill out a short survey about what is important to you. This will help us better understand the expectations of candidates and create an even more comfortable environment in MEGOGO -https://bit.ly/43YaxBH.

By responding to the vacancy and sending your resume to the Company ("MEGOHO" LLC), registered and operating in accordance with legislation of Ukraine, registration number 38347009, address: Ukraine, 01011, city of Kyiv, Rybalska Street, building 22 (hereinafter "the Company") are presented in your resume, in accordance with the Law of Ukraine "On the Protection of Personal Data" and GDPR rules