English speaking Gaming Customer Support Agent in Pexly

Join our fast growing company as a Gaming Customer Support Agent (with English C1 language skills).

It is a remote full-time position.

Schedule: Mon-Fri 8/9 am - 5/6 pm CET, National holidays according to Ukraine 

At Pexly you have great opportunity to get:

• Experience in the international company working with people around the globe;
• Compensation – $600 for the first 2 months, and $600 after + $50 bonus depending on the execution of the KPI per month;
• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;
• Management's attention, support and motivation.

Your responsibilities:

- Respond to user queries with friendly & timely support via CRM system (email)

- Study and apply product knowledge to recommend items based on understanding ofthe customers’ needs

- Forward user feedback to other departments to help prioritise platformimprovements.

- Do additional administrative tasks.

You are our perfect candidate if you:

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Expereince in Gaming;
•  Average knowledge of computers
• Prior experience in Customer Support , demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus
• Strong problem-resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

Pexly is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Pexly!