Technical Support Specialist L1 in UniTalk

Hello!

We UniTalk is an international product IT company that provides high-quality and diverse services in the field of telecommunications: from IP telephony and call tracking to voice processing and speech analytics using AI.

< p style="font-weight: 400; font-style: normal">Brief about us
2014 2017 - product development and first integrations with external services. 2018 - development of the product and the launch of the partner program.
2019 - the first international client and a public API appeared.
2022 - rebranding with Nextel > UniTalk.
2023 - Ukrainian Business Award in the category "Business of the year 2023". UniTalk entered the TOP-100 IT companies that care the most about Ukrainians and Ukraine.
2024 - opening of an office in Poland with a local team, emergence of AI-based products.

Reviews of our customers - https://bit.ly/3xUDdzz 

In order to continue to win, we are looking for a Technical Support Specialist who is able to help our customers with any technical product issues: from setting up workplace before conducting a short training on how to use our product.

We are ready to help you become a better employee in the Technical Support department;) We will train you, we will support you and we will provide you with all the necessary tools for work so that you can feel confident and be ready to reach new heights;)

And with the team and their impressions from work at UniTalk can be found here:

• getting to know the team - https://jobs.dou.ua/companies/unitalk/photos/

• reviews of our employees - https://jobs.dou.ua/companies/unitalk/reviews/

< p style="font-weight: 400; font-style: normal">What awaits you:

• Training: first you will undergo training with our Team Lead - one of the best employees of our company. He will introduce you to our work, structure and corporate culture, work tools, regulations and instructions.
• Testing: after learning, you will be tested for knowledge through tests to understand what you learned better and what we still need to work on.
• Technical support: then you will start working on everythingwith technical appeals of clients. From simple queries like "call tracking not working" to complex settings of speech analytics web hooks or voice robot settings.
• Checking services: you will monitor the performance of services after updates and control the quality of their work. 
• Resolving complexities: participating in solving global complexities at work and consolidating information for his Team Lead for speeding up the resolution of difficulties in the work.
• Integrations: connect the integrations of our telephony to external systems of CRM clients/ ERP and write instructions, reviews for using our services. 

• Interesting tasks: you will be involved in performing various tasks that will not let you get bored;)

Growth opportunities:

We support the development of our employees and offer many opportunities for career growth. Growth in our company can be very diverse, here are some examples:

• Development in in the Technical Support department: if you are interested in development in a support position, you can deepen your knowledge and move to more complex support lines, become a mentor and even a Team Lead. We encourage our employees to participate in various additional projects, which allows you to expand your skills and knowledge in different areas)

• Transfer to other departments of the company: you can develop not only in technical support, but also transfer to other departments, such as accounting, sales or development. We already have such successful cases ;)

We will have an ideal match if:

• work in office in Kyiv (Kontraktova Ploshcha)
• you have experience configuring any network equipment
• you know what network protocols are (UDP, TCP, HTTP)
• you can configure Windows or Linux OS
• your English Upper-Intermediate+
• you have good communication skills and the ability to work in a team.
   

Not required, but would be a big plus:

• experience in technical support

• experience working with Linux/Unix systems.

Now for the fun part - how many?

During the trial period, the salary will be UAH 20,000. The company invests in you, providing all the necessary resources for a successful start.

After the trial period, everything depends on your contribution to the overall business, involvement and initiative. Your salary can increase systematically due to bonuses and regular reviews.

We also have additional bonuses and bonuses. We reward our employees with bonuses for training new employees, working night and weekend shifts and more.

In addition to a cool salary, you will receive:

• paid vacation and sick
• tuition compensation up to 90% of the cost
• incredibly delicious lunches + goodies in the office
• opportunity to distract yourself and rest with PS5, table tennis or football
• participation in interesting Team Buildings and corporate events (we have already been to Hoverla, played paintball, completed quests and that's not all)

• great atmosphere in the team and class teacher.

If your resume has passed the initial selection, you will receive:

• interview with our Recruiter
• interview with the manager

• offer.