Technical support specialist (junior) | Infrastructure is Excise in Diya

We are creating an innovative e-Excise electronic system that will transform the interaction between business and the state in the sphere of control over the circulation of excise goods. Our technical support team is a key link that ensures smooth operation of the system and high quality of user service.

Our values:
We value different thinking, which allows us to find non-standard solutions to complex technical problems. Our customer-centricity is manifested in the quick and efficient resolution of user problems. We work in an atmosphere of cooperation and openness, where each team member is ready to share knowledge. Integrity and perseverance are the qualities that help us overcome challenges and constantly improve our system.

Your main mission:
Provide high-quality technical support to users of the eAktzyz system, promptly solving their problems and promoting the smooth operation of the electronic system. You will be a key link between users and developers, analyzing incidents and helping to improve the product.

Work focus:
processing and analysis of system users;
- diagnosis and resolution of technical problems using system logs;
providing recommendations and temporary solutions to users;
escalating complex incidents to a higher level of support;
– documenting new incidents and updating the knowledge base;
– participation in improving technical support processes.

You are expected to:
- higher education (bachelor's or master's level);style: normal; font-weight: 400"/>– 1+ year of work experience in the field of technical support or support of IT products;
- willingness to work in the office, in Kyiv;
- the ability to quickly analyze situations and formulate clear answers;
– high level of communication and attention to detail;
– English at the basic level (A2+).

It will be a plus:
– experience with accounting or ERP systems;
– understanding the principles of web applications and client-server architecture;
– basic skills of working with system logs;
– knowledge of SQL for basic data analysis.

We are looking for talent who:
– quickly adapts to new technologies and processes;
– is able to work effectively in multitasking conditions;
– takes initiative in improving support processes;
- has an analytical mindset and knows how to structure information.

We offer:
– work on an important state project with a real impact on the country's economy;
– an opportunity to develop technical and soft skills;
- a friendly team of professionals and a culture of knowledge sharing;
– participation in the development of technical support processes from scratch;
- an office with a generator and uninterrupted Internet;
– reservation of employees subject to up-to-date military records.

Ready for the challenge?
If you aspire to become part of a team that creates innovative solutions for the state and business, are ready to solve complex technical tasks and constantly improve your skills - join us! Your work will help make the interaction of business with the state easier and more efficient.