Technical support specialist (inbound line) in Binotel, TOV

Hello! I am Natalya, the head of the technical support department of the company Binotel.

We are an IT company that offers IP telephony services. We make the process of communication with customers simple and fast thanks to our modern telephone systems. We are already 15 years old.  really the best in this market!

Interesting information about us: The Binotel team

We have great news WE ARE OPENING IN YOUR CITY.

And we are forming a team of new specialists, and since we are a new team - you will have the opportunity to develop and grow faster. Therefore, let's get to know each other and if you feel that there will be a Match, I am waiting for your feedback.

What we will have:

1. The office is equipped with a generator, so you can work regardless of power outages.

2. A comfortable workplace with all the necessary tools for productive work.

3. Unlimited coffee and lounge area.

Convenient schedule with floating weekends (5/2) from 9:00 - 18:00/09:30 - 18:30

Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under KZpP.

Salary review every year.

Internship opaid from the first day of training -lasts 2 months. 

Step-by-step adaptation to the position.First, you will undergo training under the guidance of an experienced trainer, combining theoretical classes and practical tasks. During the training process, you will have the opportunity to test your knowledge through practice, receiving support from the team at each stage. After the successful completion of the training, you will be assigned a supervisor who will always provide assistance and promote further development in the company. There is also a large Knowledge Base, where you can get acquainted with information at any time.

Any idea you have will be heardand if it helps to improve our work, we will implement it.

Now about the expectations from the specialist I am looking for:

1. Customer experience is not required, full training is provided
2. You learn new things quickly
3. Communicable and able to chirp like a nightingale
4. Attentive to details and have basic technical skills
5. You have a great desire to develop and improve

What will you do:

1. Receive inquiries from customers over the phone and help with technical issues.

2. Conduct initial diagnosis of difficulties and provide solutions for quick recovery.

3. Connect to customer equipment remotely to check settings and troubleshoot.

4. Advise users on the correct use of the company's products.

5. In case of more complex requests, transfer them to the second support line.

What you can learn:

1. Effectively solve technical issues and quickly find the cause of complexity.

2. Work with modern technologies and equipment for IP telephony.

3. Interact with clients and improve communication skills.

4. Conduct diagnostics and configure equipment remotely.

5. Cooperate with the team and transfer complex cases to the second line of support.

6. Develop your knowledge in the field of technical support and telecommunications.

After learning this, you can get a promotion!

How is the salary formed?

Salary in everyone in the company consists of a rate and additional non-material awards for better work performance.

About the probationary period

He is in this position for 2 months

About our hiring process

A team leader personally reviews all feedback and conducts phone and online interviews. We make decisions quickly and provide feedback (both the continuation of communication and its termination) immediately or the next day.

Only a few days can pass between responding to a vacancy and receiving a Job-offer.