Technical support specialist (customer support) in Schneider Electric Ukraine

 Job Objective:

Enhance customer satisfaction by providing high quality professional services to Schneider Electric customers.

Job Purpose:

• Solving technical issues and timely escalation of complex issues through appropriate interaction within Schneider Electric;

• Monitoring customer requests until their final solving and ensuring the timely fulfillment of all obligations;

• Providing after-sales support for customers and partners of Schneider Electric both by phone and by mail;

• Responsibility for receiving incoming phone calls, messages , chat and prioritizing customer support needs;

• Resolving customer issues and providing troubleshooting options;

• Escalating customer issues to Service;

Requirements:

• Higher education: electrical engineering and/or power engineering (or equivalent);

• Knowledge and experience: medium voltage power distribution systems (principles of equipment selection, selectivity , characteristics); industrial electronics; theories of electrical engineering; equipment setup and commissioning experience, design is welcome;

• Knowledge of Schneider Electric medium voltage power distribution hardware products, including current and discontinued products (e.g. step-down transformers, switchgear, medium voltage circuit breakers, relay protection, etc.);

• The ability to offer the right product and additional options taking into account the client's tasks, scope of application and environmental features;

• Skills of product commissioning and maintenance (where as applicable), as well as providing on-site customer assistance and advice to resolve critical technical issues;

• Knowledge of industry standards in the area of ​​product use;

• Ability identification of problems in the field of quality, involvement of the quality control group, relevant experts;

• Ability to learn, analytical thinking, systematic approach to solving complex technical issues;

• Excellent problem solving and explanation capabilities technical information;

• Good language and written communication skills (including in English - no lower than intermediate level). A good level of command of the Ukrainian language;

• Attention to details and stress resistance;
• Willingness to constantly learn and improve their knowledge;
• We can consider students, provided correspondence/distance learning. 

What we offer:  

1. Official salary. 
2. Official employment. 
3. Partial compensation for lunches.
4. Annual bonus. 
5. Education.