Technical Support Specialist (completely remote) - Gaming & E -Commerce Platform in UN7

7 April

47 views

UN7

0 reviews

Without experience

Kyiv

Full-time work

About us we are an innovative online platform that combines e-commerce games, offering users gamified experience with virtual objects (such as Lutboxes and digital collection things). Our interactive platform provides a fascinating environment where the passionate community of players can play, exchange and win virtual objects. As a fast -growing startup, we are proud of the technological borders, while maintaining the highest standards of safety and custom experience. If you are fond of work

About us

we are an innovative online platform that combines e-commerce games, offering users gamified experience with virtual objects (such as Lutboxes and digital collection things). Our interactive platform provides a fascinating environment where the passionate community of players can play, exchange and win virtual objects. As a fast -growing startup, we are proud of the technological borders, while maintaining the highest standards of safety and custom experience. If you are fond of work in a dynamic company where entertainment is combined with online shopping, you will perfectly fit into our team enthusiasts of the game industry and technically aware professionals. Customers , which will join our team and become a friendly face (or rather, friendly font) of our platform for users around the world. In this fully remote position, you will be the first contact point for our community, helping users with questions, solving problems and providing them with wonderful experience on our platform. This role requires round -the -clock cover by rotary changes - including night changes, weekends and holidays - to make sure someone is always accessible to help our players when they need it. You will process customer requests mainly through a living chat (using Crisp), community channels such as Discord and Telegram , interacting with real-time users. In addition, artificial intelligence support will help you answer basic questions, facilitating the optimization of answers and ensuring the quick solution of common requests. If you have excellent writing skills, you like to solve problems and can flourish in a fast environment (where memes and play slang sometimes sting in chats), we want to hear you! Telegram : Respond to customer requests and support applications through our CRISP platform, Discord and Telegram channels. To offer friendly, professional assistance to users on issues with account issues and payments to game issues or technical problems. support.

Diagnosis and problem solving : help users diagnose problems (for example, Lutbox does not open or the subject does not appear) and accompany them through decisions. Escalate complex technical questions to the relevant team members and track them to fully.. Promote a positive community atmosphere, being accessible and understandable-in essence, you are an ambassador for our database of players. By highlighting recurring problems or suggestions from players, you will help us improve the platform and make decisions based on players. Text-Decoration: None "> FAQs and practical aids. When you notice trends in requests, you can write a short manual or update the article faqs to make it easier to help users. Systematically record all users' requests and measures taken in a corporate database. This guarantees a smooth transmission between changes and forms a valuable knowledge base from proven solutions, which greatly accelerates the solution of typical problems. This means preserving a professional and empathic tone (even when working with disappointed users), rapid response within our level of service on the level of service and ensuring that users feel that they are heard and appreciated. B2).

High communication skills : You have to be able to effectively interact with users in both written and oral communication, passing clear instructions and information. is a key to providing excellent customer service.

readiness to work on three shifts : We require flexibility at night, weekends and holidays to provide 24 -hour support. users.

logical thinking : the ability to diagnose problems and find logical solutions at a fast pace. Computer skills :

The ability to work with several programs at the same time.
Fast Set of Text (from 70 words per minute). Working with Support Systems : Acquaintance with tools such as intercom , Zendesk or crisp
knowledge of the CS2 market, knowledge of the market.Anics and Economics Skin : If you are familiar with the Counter-Strike 2 (CS2) or the game-related economy, it will increase your ability to interact with our community. Spanish , Portuguese or Turkish is an advantage, but not required. Software, can help you solve users' problems more effectively.

what we offer

B2B contract with competitive payment : competitive wages for your own experience and your experience. salary range : $ 500 - $ 1000 depending on experience and qualification. life. Enjoy the freedom to work from anywhere in the world.

Professional Equipment : We will provide you with macBook and all the necessary accessories to guarantee you successful work. passionate, supportive professionals in a cooperating, open environment. Our early stage support team will get a way for professional growth - from a specialist to a team leader or expert in other areas. We put resources in your development because your success is our success.!

Without experience

Kyiv

Full-time work

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Technical Support Specialist (completely remote) - Gaming & E -Commerce Platform in UN7