IT Manager in Bas N., FOP

IT Manager

Responsibilities:

1. User Management and Training:

New Users:

- Collaborate with the Technical Team to secure access to servers and specific folders for new starters.

- Set up new users with appropriate access and permissions within the relevant software.

- Provide initial training to new users, assess ongoing training needs, and report outcomes to management.

- Obtain server access permissions for end users.

- Configure necessary tools and extensions for new employees.

Existing Users:

- Identify and address training needs for current users.

- Develop training materials and organize training sessions. (Note: Acquire necessary training prior to conducting sessions as needed.)

- Monitor user performance and ensure that all users receive adequate training for their roles.

Departing Users:

- Coordinate with the Technical Team to revoke access for departing employees.

- Disable access to relevant software and reassign tasks to other team members as specified.

2. Software Support and Bug Reporting:

- Assist users with any software-related issues.

- Investigate error messages and system bugs, report findings to developers, and ensure timely resolutions.

- Communicate with developers regarding software updates and bug fixes.

- Maintain records of bug resolution progress and provide feedback to users upon resolution.

3. Data Administration:

- Manage access levels for users to projects and companies.

- Execute requests from supervisors for adding or removing tasks within templates.

4. Implementation of Software Updates

- Ensure new software updates are correctly implemented before users access new functionalities.

- Test new modules against the design brief provided to the programming team and report any discrepancies.

- Provide training to users on new functions and monitor data for any issues post-update.

5. Reporting and Briefing

- Prepare and present project reports for weekly meetings.

- Update end-of-tenancy briefs as necessary.

6. Tasks in the Software:

- Create projects, assign permissions to relevant users, and establish appropriate project authorization rules.

- Add new cost and income codes to the system.

- Update the status of invoices in reports.

- Create or suspend project management activities as required.

- Manage payment runs, including deletion or postponement as needed.

- Notify users of corrections for any de-authorized forms.

- Generate training tickets for new employees.

- Assign financial administrators for relevant projects on a monthly basis.

Qualifications and Education Requirements:

- Qualifications or certifications demonstrating proficiency in database management and Excel.

Skills required:

- Experience working with SQL scripts and advanced Excel functionalities.

Additional Notes:

- The role necessitates collaboration with cross-functional teams and the ability to communicate technical information effectively to non-technical users.