Technical support service engineer in Chernigivoblenergo, AT

Responsibilities:

• Diagnostics, maintenance and repair of computer equipment.
• Providing technical support to users (online, phone , personally).
• Configuration and maintenance of software.
• Monitoring network operation, troubleshooting.
• Configuration, diagnostics and maintenance of copiers and printers (local and network).
• Control of the condition of consumables, their timely replacement.
• Maintenance of technical documentation.
• Basic requirements:
  1. Education:
     • Higher technical education (information technology, computer science or related specialties).
  2. < strong>Experience work:
     • From 1-2 years in a similar position or in the field of IT support.
     • Practical experience in servicing, configuring and diagnosing computer equipment, network devices, peripherals equipment, as well as copying equipment and printers.
  3. Technical skills:
     • In-depth knowledge of operating systems (Windows, Linux, macOS).
     • Understanding the principles of building computer networks (LAN, WAN, Wi-Fi), knowledge of TCP/IP protocols.
     • Experience with server platforms (Active Directory, DNS , DHCP, FTP).
     • Diagnostics and troubleshooting of computer hardware, software, as well as office equipment (printers, multifunctional devices).
     • Skills for configuring network printers, as well as installing and updating drivers and software for these devices.
     • Knowledge of the basic principles of working with consumables (cartridge replacement, maintenance).
     • Communication skills and the ability to work with users (incl. h not understanding technical terminology).
     • High level of responsibility, ability to work in stressful situations.
     • Ability to learn and adapt quickly.
  4. Knowledge of languages:
     • Ukrainian – fluent.
     • English – at the level of reading technical documentation, preferably Intermediate+.