Technical Support – Payment Gateway in Yam Software Development LTD

Job Title: Technical Support – Payment GatewayLocation: Hybrid/RemoteJob Type: Full-TimeAbout Us: We are a leading fintech company, providing cutting-edge solutions in the payment gateway sphere. We are seeking a talented Technical Support Specialist to join our team and provide excellent support to our clients, ensuring they have a seamless experience using our products.Key Responsibilities:Provide technical support and troubleshooting for clients using our payment gateway solutions.Respond to client inquiries via phone, email, and chat, ensuring timely and effective resolutions.Diagnose and resolve technical issues related to the payment gateway, escalating when necessary.Assist clients with the setup, configuration, and usage of our payment gateway products.Document issues and resolutions, contributing to our knowledge base.Collaborate with internal teams to ensure client satisfaction and continuous improvement of our services.Stay up-to-date with the latest payment gateway technologies and industry trends.Requirements:Proven experience in a technical support role, preferably in fintech or payment gateway solutions.understanding of payment gateway systems, processes, and troubleshooting.Excellent verbal and written communication skills in English.Ability to explain technical concepts to both technical and non-technical audiences.Experience with client-facing roles, including the ability to present products and solutions (advantageous).Familiarity with troubleshooting tools and techniques.Ability to work independently and in a team environment.Problem-solving mindset with attention to detail.Preferred Qualifications:Previous experience in the payment gateway industry or fintech.Experience conducting product demonstrations or client training.Technical certifications relevant to the payment gateway or fintech industry. Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Розробка програмного забезпечення для спеціального програмного забезпечення ІТ-системи