Data Operations Support Analyst in EPAM Systems

We are currently seeking a Data Operations Support Analyst to join our team. In this role, you will be a key player in providing end-to-end data services support for external clients based in the US. You will work within the ServiceNow ticketing system, managing the flow of operations to ensure the seamless functioning of data services. If you have a strong background in Application Support and are adept at working with detailed workflows and handling case-sensitive data under tight SLAs, we invite you to be a part of our dynamic team.ResponsibilitiesManage ServiceNow incidents and follow detailed workflows outlined on ConfluenceEscalate cases to clients and validate data on financial organizations' websitesHandle case-sensitive data under tight SLAsEscalate to the L2 team when encountering unknown scenariosEngage in incident and change management activitiesRequirementsA minimum of 2+ years of Level 1 experience in Application SupportProven experience with ticketing systemsExcellent communication skills to interact with external usersExperience in the financial or banking sector is preferred for candidates with an application support background, or candidates with macro-economic knowledge/background willing to work in supportAbility to work under pressure and demonstrate high motivationFluency in English at B2 level or higherNice to haveFamiliarity with ITIL practicesExperience in the financial or banking sectorMacro-economic knowledge/backgroundWe offerWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Consider relocation options in over 30 countries worldwideParticipate in volunteer, charity programs and communities (both technical and interest-based)You can plan your individual career path together with your manager.Receive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenThe remote option applies only to the Candidates who will be working from any location in Ukraine.EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Розробка програмного забезпечення і ІТ-послуги та ІТ Консалтинг