Introducing the No Hiring Fee Package!
Post vacancies
Hire without commissions
Technical Support Manager in SOFTINDEX LLC
1 view
SOFTINDEX LLC
Company SoftIndex LLC due to expansion invites permanent employmenttechnical support specialist clients.
SoftIndex LLC is a Ukrainian IT company that independently entered international markets in a short time thanks to innovative ideas in the field of marketing.
We develop and implement our own software products - these are highly loaded services for online advertising that are actively growing.
support service specialist:- Processing user requests (via email, chat or ticket system).
- Diagnosis and initial troubleshooting.
- Escalation of complex issues to the next level of support. ticket system.
- Collecting user feedback and passing it on to the product or technical team.
- Update of the knowledge base: instructions, FAQ.
- Conducting training and demo sessions for customers (online).
- Support for highproviding customer service in accordance with SLA.
Key competencies:
- Higher education in IT, engineering or mathematics.
- Sufficient command of written technical English (level not lower than Upper-Intermediate); spoken English (not below Intermediate).
- General knowledge of computer systems and networks.
- Навички роботи з офісним ПЗ, зокрема електронними таблицями та звітами.
- Базові knowledge of databases (MySQL, etc.) and programming basics (HTML, JavaScript, Python).
It will be an advantage:
- Understanding online marketing, internet advertising, KPI and conversion funnel.
- Experience with CRM, helpdesk and ticket systems.
- Task prioritization skills:
- Participation in promising projects and technical challenges for professional growth.
- Competitive salary, bonuses and regular compensation review.
- Long-term cooperation, full-time employment (schedule: 11:00-20:00).
- Completely remote work format.
- Social package: health insurance, subscriptions to the gym/swimming pool, paid vacation (21 days) and sick leave.
- Friendly atmosphere, support and mentoring.
We will be glad to meet you and cooperate.
Send your resume and join our team!
CV consideration period is up to 5 working days. If you have not received a response from the recruiter within this time, it means that we have considered your resume, but at the moment there are no vacancies in the company that match your experience and wishes.
