Customer Support Specialist in Reelly.io

About the Role

We are looking for a proactive and empathetic  Customer Success Representative  to support our clients and ensure a seamless user experience. Your main goal will be to respond to customer inquiries, resolve issues, and provide guidance that drives satisfaction and retention.

Key Responsibilities

• Handle incoming customer requests via chat channels with professionalism and efficiency.

• Provide accurate, timely, and friendly support in both English and Russian.

• Collaborate with internal teams to resolve complex customer issues.

• Maintain detailed records of interactions in the CRM system.

• Proactively identify customer needs and offer appropriate solutions or guidance.

Requirements

• Minimum 6 months of experience in a Customer Support/Success role.

• Strong written communication skills in English and Russian.

• Experience with Como CRM or similar systems is a plus.

• Excellent problem-solving skills and attention to detail.

• Customer-first mindset with the ability to remain calm and helpful under pressure.