Technical Support Engineer (Python) in All Right

All Right is a Ukrainian IT company, which in 7 years has become the largest online English language school for children in Ukraine and is successfully developing foreign markets. We are building an ecosystem that includes a Cambridge YLE teacher-led lesson platform and an AI-powered mobile app to enable as many children as possible in the world to learn English.

. Within this role, you will contribute to improving the interaction between the development team and specialists responsible for setting up and optimizing work with the platform .

What we offer:

• Remote work > with a flexible schedule - 5 working days a week for 8 hours
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• Healthy supporting environment inside the command.

• Career growth and vocational training compensation.

• Corporate individual lessons and speaking clubs from the English language.

• I work in an IT company, whose product inspires and steadily grows in the global market.

• Social package: vacation, sick leave, compensation for public holidays (if they fall onhis work schedule).

• Care about you: partial compensation for psychologist services and financial support in the case critical illnesses for employees and their family members, internal events in various areas of interest.

Your work tasks will be:

• Customer Care Support in configuring and optimizing work with Intercom.

• Intercom integration with external services to ensure uninterrupted operation.

• Automation of call processes by customizing robocalls using Python.

• Installing and configuring IP telephony software on school administrators' computers.

• Solution of technical issues of school administrators: problem analysis, finding an optimal solution or a temporary workaround.

• Task Escalation to the development department in cases where problems require technical refinement after the conducted research.

For successful work you will need:

• Work experience in a similar position from6 months.

• Python: completed courses or self-study.

• Basic knowledge of Python.

• Knowledge of web technologies, in particular HTTP and Cookie.< /span>

• Intercom or other systems experience -channel communication with clients.

• Ability to quickly find information to solve technical problems.

• Experience working with chat platforms.

• Teamwork skills and the ability to effectively solve technical tasks.

It will be a plus:

• Work experience with IP telephony: configuration, diagnostics, support.

• Understanding the Principles IP telephony and related technologies.

• Experience with Docker.

Recruiting process:

• Getting to know the recruiter.

• Test task.

• Getting to know the technical team.

• Job Offer!

Send your resume and join our team as a Technical Support Engineer!