Technical Support Engineer in Omnicore

Omnicore is an international product and service company, a leader in the creation of , development and full management of eCommerce business of global retail players in the fashion industry. We specialize in two main areas of services:

- eCommerce-as-a-Service: creation and management of e-commerce businesses, development and implementation of omnichannel services, design, web development, content, marketing , customer service, etc.
- 3rd Party Logistics (3PL): management of warehouse operations for retail and wholesale activities, logistics, transport and packaging solutions.

Our key projects are marketplace md-fashion.ua, ultra-shop.com, adidas.ua, adidas.kz, ua.puma.com, saks85.com, frgroup.kz and others.

The driving and ambitious support team is here looking for a colleague for the position of Technical Support Engineer

Expectations from the candidate:

• 2 years of support service experience;
• Knowledge of SQL (execution of queries, selections);
• Working with logs of web applications and services;
• Ability to work with information (analysis, conclusions);
• Competent and understandable description of incidents and responses to applications;
• Analytical mindset, attention to detail;
• Communicability, sense of responsibility and focus on results.

Would be an advantage:

• Experience in eCommerce services (web products);
• Basic knowledge of web applications, network interactions (REST API), client-service architecture;
• Working with Atlassian Service Desk and Confluence;
• NoSql: MongoDB (query level);
• Working with Postman;
• Linux console (view logs);
• Working with ELK.

Responsibilities:

• Maintenance of applications from the Service Desk;
• Resolve Incidents Using Confluence Scripts;
• Formation of tasks in JIRA by incidents;
• User application support;
• Alert monitoring;
• Work schedule: 5/2 with floating weekends from 10.00 to 19.00.
  
  *In the futurethe department plans to switch to a schedule with various shifts: 8.00- 17.00, 9.00-18.00, 10.00-19.00