Technical Support Engineer in Job Advice

Description:

IT Services and Engineering Solutions company with operations throughout the EMEA region as well as the USA, is looking for problem solving Technical Support Engineer to handle with multiple stakeholders in the Ukrainian office.

This position presents a unique opportunity to gain international experience and advance your technical expertise by working with innovative technologies in a dynamic, global setting.

Requirements:

• Language skills: Upper Intermediate- Advanced English, other languages are a plus
• 1-2+ years of experience in a similar role (Support L2)
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Beying a Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)

Key Responsibilities:

• Handle complex customer inquiries and issues, ensuring timely and effective resolution
• Use strong problem-solving abilities to address and troubleshoot client concerns.
• Ensure clear, professional communication with stakeholders (over 300 customers and users).
• Manage multiple tasks and priorities simultaneously, handling various stakeholders efficiently.
• Work closely with the support team and other departments, demonstrating a supportive and team-oriented attitude.

Working Conditions:

• Broad range of activities, tasks, and projects
• Flexible working conditions (for part-time position minimum 20 hours per week required)
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral

Steps of employment:

• Prescreen interview with a recruiter (remote)
• Interview with head of HR (remote)
• Interview with a Service Delivery Manager (remote)
• Interview with Client representative (on-site)

P.S. All candidates must provide a Criminal record not older than 3 months