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Technical support and training specialist in Frontline Robotics
23 December
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Frontline Robotics
Without experience
Kyiv
Full-time work
CompanyFrontline Robotics specializes in the development and production of robotic systems for the Security and Defense Forces of Ukraine. We create ground robots, drones, turrets and software that are changing the rules of warfare right now.Our goal is to save human lives by robotizing the military.We have formed an experienced and cohesive team and are looking for a Technical Support and Training Specialist.We would like to note separately that we are very grateful to veterans for their servic
Our goal is to save human lives by robotizing the military.
We have formed an experienced and cohesive team and are looking for a Technical Support and Training Specialist.
We would like to note separately that we are very grateful to veterans for their service and give you priority in your feedback on our vacancies.
Our expectations from a specialist:
- Experience in technical support from 1 year
- Experience with CRM/ERP systems;
- Ability to quickly understand new systems and processes;
- Good communication skills - the ability to explain complex in simple words;
- Attention to details and responsibility;
- Resistance to stress when working with a large number of requests;
- Ability to work independently and in a team.
Will be a plus:
- Experience of working with Odoo (Community / Enterprise)
- Experience of conducting trainings
- Skills in creating training materials (presentations, instructions, videos)
- Experience of developing and supporting internal documentation
- Basic knowledge of the English language for working with technical documentation;
The main duties will include:
Technical support:
- Processing of applications from system users
- Diagnostics and solving technical problems
- Supporting users in performing complex operations
Employee training:
- Providing training on the ERP system for new employees
- Organizing and conducting training when implementing changes in processes or to the system
- Conducting additional training for current employees as needed
- Evaluating the level of learning of the material and providing feedback
Working with documentation:
- Creating and updating process instructions and systems
- Developmentstep-by-step guides, FAQ, video instructions
- Maintenance of a knowledge base for users
- Documentation of typical problems and ways to solve them
We offer:
- Official employment and reservations;
- Work schedule: Monday - Friday, from 9-18 or 10-19;
- Timely payment of wages;
- Vacation 24 calendar days, sick leave.
- Additional vacation 14 calendar days for veterans;
- Office near the metro (right bank);
- Study and development;
- Join an ambitious company that sets itself the goal of changing the rules of warfare;
- A team of strong engineers with significant experience in military R&D Opportunity to bring Victory closer together with like-minded people!
To join the team, please respond here? or in messengers at the number +380 67 622 5956 Oksana.
Without experience
Kyiv
Full-time work