Technical customer support manager in Granda

VACANCY: Technical support manager

Brief about us:

• Field of activity: wholesale of auto parts
• 18 years on the market
• 15+ employees

Responsibilities:

1. Information and support customers
2. Template responses to customer inquiries by e-mail (written communication), usually based on scripts
3. Designing and sending commercial offers
4. Executing the tasks of the manager
5. Cooperation with other departments of the company to solve customer issues
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Requirements for the candidate:

1. Responsibility:

• Ability to take responsibility for the performance of tasks tasks.
• Readiness to make decisions and act in accordance with the assigned tasks.

2. Computer literacy:

• Excel - at the level of an advanced user
• experience of working with 1C at the level of a user

3. The ability to work with a large amount of new information in conditions of multitasking

4. Willingness to develop skills in a new field, learn quickly

Offer:

• Remote work
• Students 19 000 hryvnias, from the moment of independent work on 21 000 UAH
• Work schedule: Mon-Fri, Sat-shift. Remote from 9:00 am to 7:00 pm or from 10:00 am to 8:00 pm
• Intensive training and support from the team during the adaptation period.

You will be provided with response templates for typical situations, and you will know exactly what to do. 

Prior to the interview, candidates will be sent an electronic task on using the pr function in Microsoft Excel for data analysis.