Team Lead Incoming INT (Customer Support) in EvoPlay

If you have experience in the field of customer support and want to contribute to the development of the team, we are waiting for you in our team!

Ukrainian product IT company is looking for its Team Lead Incoming INT (Customer Support)< /strong>

• If you:
  Have Senior level or team management experience (from 6 months, from 10 subordinates);
• You have a level of English language B2+ and above;
• Able to work in multitasking mode;< /li>
• You have analytical thinking and are attentive to details;
• You are willing and ready to take responsibility;
• You can work with big ones volumes of data;
• You easily find a common language with people and have developed communication skills;
• Resistant to stress and can to work efficiently at a fast pace…

…submit your resume and interview for the position of Team Lead Incoming INT!

Also, if you have acquaintances, that meet these requirements, recommend them - we are open to external candidates.

What awaits you:

• Team management and work on all questions through supervisors and mentors.
• Analysis of processes, changes in the product, optimization of work processes.
• A large, friendly team and wonderful colleagues.
• Different interesting areas of responsibility and the opportunity to constantly learn.
• Involvement in various company processes and the opportunity to influence business tasks.
• Unique experience managing a large team and a large volume of tasks.

Main duties:

• Management team (mentoring, coordination, development employees).
• Optimizing traffic and solving non-standard user problems.
• Improving the quality of work of the team and maintaining a high level of service.< /li>

Administrative functions:

• conducting interviews and team formation;
• layoffs and personnel changes, creating schedules, control of payments and motivational programs.
• Implementation of new procedures and constant optimization of existing processes.
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• Conducting meetings with the team, supervisors and managers to improve performance.