Teacher support manager in Buki, marketplace for tutoring

Job description

Hello! We are BUKI, an international educational marketplace that helps thousands of tutors and students find each other in 9 countries around the world. We strive to make education more accessible, high-quality and convenient for everyone, and that is why we are looking for a Teacher Support Manager who will help our teachers feel supported and comfortable working with the platform.

What will be in your area of responsibility:

• Providing prompt and friendly support to teachers in their daily work work;
• Resolving technical, organizational and communication issues that arise for teachers so that they can focus on teaching as much as possible;
• Coordinating with internal teams for quick and high-quality resolution of requests;
• Active participation in improving support processes to make them more efficient and convenient;
• Supporting teachers in using new tools and platform services;
• Collecting and analyzing feedback from teachers to improve our product.

Your main tasks:

• Providing qualified advice to teachers on working with the marketplace;
• Monitoring and quick response to requests through various channels communications;
• Reviewing, analyzing and evaluating lessons delivered by teachers for relevance and content;
• Providing detailed and constructive feedback to teachers to improve the quality of lessons;
• Collaborating with teachers to develop better approaches to teaching and learning;
• Assisting in creating prompts and resources for teachers with the aim of improving the quality of education;

Who we are looking for:

• A person with recruiting or support manager experience, preferably from 1 year.
• Responsibility, proactivity and a desire to help others.
• Willingness to work flexibly and to join to a friendly team.

What we offer:

• Competitive payment terms based on interview results;
• Ambitious tasks and opportunities for your professional development;
• Social package (20 working days paid vacation);
• Schedule 5/2 (Sat, Sun - weekend), from 9 to 18:00 (1 hour break)

We are waiting for you. Hurry up and leave a review while the recruitment is ongoing! 

Respond to this vacancy. Or follow the link - https://app.hireflix.com/public-application/63dac93a16825b3e5dc2e05d for an online video interview.

Following the link, you will see the questions on the screen and be able to answer them in video format.

Questions built to get to know you better. They will be of different types: partly about you and your experience, partly about an explanation of the topic, as well as questions about the methodological plan, for examplehell, as for the construction of the lesson.