Support Specialist (L2) in VCHASNO GROUP

Vchasno.Kasa is a software registrar of settlement operations (PRO). Allows you to quickly and conveniently issue fiscal checks. In online or offline mode. 

Timely. Cash register allows entrepreneurs to optimize accounting of trade transactions and provide more convenient service to customers. On time. Kasa is already used by such companies as Rozetka, Avon, Bodo, Caparol and others.

What is important for this role:

• experience in the field of technical customer support (phone support and via chats);
• willingness to understand the customer's problem/question and help solve it quickly and qualitatively;
• experience working with PRRO or PRO (will be an advantage);
• competent command of the Ukrainian language (oral and written);
• knowledge of Postman, work with logs.

Tasks:

• processing of customer requests regarding the operation of the Vchasno.Kasa service in telephone mode and through email and chats (requests are sent from the first line of support and from related projects);
• management of the life cycle of each application from the moment it is submitted to its closure;
• customer consultation, solving technical problems in working with the service;
• interaction with other departments that can help solve the client's problem;
• connection via TeamViewer and AnyDesk to the client as needed;
• help and advice to clients on certain types of terminals and printers - how to add the device to the Device Manager.

About the benefits of working at "Vchasno":

Join a team that creates and develops Ukrainian products. We are driven by what we do, and we look forward to seeing you.

Choose a convenient work format for yourself: work remotely or in a modern office in Kyiv. We appreciate the opportunity to get together. Therefore, weekly offline meetings are already our little tradition for inspiration, discussions, and informal communication.

Take care of yourself:

• 24 days of paid vacation and unlimited sick leave; period;
• a corporate psychologist and psychological support from external specialists;
• a gym on the office territory;
• we help organize the energy independence of your home for comfortable work;
• our office is open to native employees if needed, and we will also welcome pets!

Work for a common victory. We collect for drones, humanitarian demining of de-occupied territories, modular houses for affected families. We cooperate with charitable foundations and other companies.

Visit unique events

- The Annual Paperless Business Forum is already the calling card of Vchasno services. More than 700 leading market leaders are gathering in Kyiv to exchange experience and discuss the main trends in digitization.

- Joint charity auctions. In one such evening, my friends and colleagues and I collect about 2 million hryvnias for drones for the Defense Forces. Vitaliy Klitschko sold his bicycle here, and Viktor Yushchenko - own excursion.

- Team building and regular team meetings (monthly and quarterly). We meet to sum up, define new goals. During them, you can freely express your opinion, ask questions of team leaders and offer ideas.

Grow every day! Colleagues from junior specialists grow to leaders or become managers, independently recruiting new talents to the team. Also, "In Time" is a space for self-discovery. If you feel that you are ready for change, we will support you in changing the direction of activity and help you realize your potential.

And don't forget to rest. We play table tennis, study, gather for board games, celebrate important events and holidays together.