Support specialist in A-Play

Pricer24 is an IT companythat helps brands, distributors and online stores get more profit with the help of deep market analytics.

We created a service that collects all market data and turns it into valuable information.

Some important information about the company:

• Received a grant from Google (selected 50 companies from 2 000);
• Received Poland Prize grant (2 companies selected from 120 applications);
• Accelerated at Berkley Skydeck (20 companies out of 1,500 selected);
• Our clients: Rozetka, Comfy, Philips, Asus and others.

We have ambitious goals and a rapidly growing team, so we are currently looking forSUPPORT SPECIALIST.

What YOU get:

1. Fixed rate $1200-2000 depending on experience and skills, we will discuss the motivation system for further cooperation together;
2. Fixed work schedule: Mon-Fri, 8 working hours 9:00-18:00 or 10:00-19:00;
3. You can be at any point - we workremotely;
4. We have an excellent and professional team with whom you will be happy to work;
5. We are looking for an initiative person, if you have an idea how to improve some process - we will definitely let you implement it;
6. An excellent and valuable product used by clients from Ukraine, Poland, European countries and America;
7. We are building a large and systematic business, our work is 100% skill growth. You will be very good case in the resume.

Does everything suit you? Cool, leave your resume and we'll discuss the details.

For our part, we CANNOT consider candidates without these criteria:

• Experience of working in SaaS as a support / CMS / product integration manager (onboarding manager);
< li>Experience of business correspondence(B2B);
• Knowledge of of English at the B2 level, and preferably C1.

Your main tasks:

1. Communication with current and potential customersin the support chat;
2. Processing technical requests from current customers regarding product performance;
3. Processing change requestsin project settings from current customers;
4. Initial analysis of customer technical complaints (confirmation of problem);
5. Formation bug reports to the technical team, and close interaction with the ITteam;
6. Quality control operation of the product according to the internal instructions; system configuration according to the client's requirements; "font-weight: 700">Quality checkof already configured accounts.

We were honest in the job and really wanted interest you, if you meet the criteria - we will be useful to each other - leave your resume.

Facebook:https://www.facebook.com/Pricer24

Linkedin: https://linkedin.com/company/pricer24