Requirements:English level C1 or higher. This involves the ability to communicate in English both orally and in writing, including participation in business negotiations, correspondence and drafting documents. The candidate must be able to freely express his thoughts, understand technical documentation and work with English-language sources of information.Experience in MS Excel: mastery of the main functions and tools of the program. The ability to create and edit tables, to be able to use basic
Requirements:
- English level C1 or higher. This involves the ability to communicate in English both orally and in writing, including participation in business negotiations, correspondence and drafting documents. The candidate must be able to freely express his thoughts, understand technical documentation and work with English-language sources of information.
- Experience in MS Excel: mastery of the main functions and tools of the program. The ability to create and edit tables, to be able to use basic formulas.
- Responsibility for the performance of assigned tasks: the ability to make decisions independently and take responsibility for their consequences.
- Adherence to deadlines and quality standards: attention to details and striving for high standards in the performance of work duties.
- Ability to bring started tasks to a logical conclusion in compliance with established deadlines and quality standards.
- Result orientation: the ability to effectively plan, organize and perform work to achieve planned goals.
Desirable:
- Experience in e-commerce customer support.
li>Working conditions:
- Work is completely remote.
Responsibilities :
- Correspondence and interaction with clients in English: Ensuring effective and courteous communication with clients via e-mail, chats, social networks or other communication channels to clarify their issue or problems.
- Analysis of client needs: Thorough analysis of the client's request to clearly understand his needs and determine the optimal ways to solve the issue.
- Coordination of internal processes: Cooperation with relevant internal teams (technical support, financial department, logistics, etc. ) for prompt resolution of customer requests. Ensuring effective interaction between different departments of the company with the aim of providing the client with the best service.
- Request execution control: Monitoring the process of solving the client's issue, timely informing the client about the status of consideration of his request, as well as ensuring the completion of the issue within the agreed terms.
- li>Monitoring and evaluation of one's own efficiency: constant analysis and evaluation of completed tasks to ensure optimization of the work process and achievement of maximum productivity.
