Support Manager (Operations Department) in Octarine

Hello!
I am Oleksandra from the INB team. For almost six years now, we've been creating wellness products that help people feel better every day. We are growing quickly and are looking for a person who will control processes, find problems and help the team work more efficiently.

What is important to us:

• English B1, or confident A2 - for working with documentation and communication.

• Management experience or potential for management functions.

• Ability to learn, understand processes and take responsibility.

• Attention to details, analytical thinking and systems approach.

• Ability to record, describe and update business processes (SOP, instructions, diagrams).

What you will do:

• Monitoring operational processes and data in CRM.

• Early identification of problems, deviations and “bottlenecks”.

• Documentation of processes: how they are now and how they should work.

• Transfer tasks to the appropriate departments and monitor their execution until completion.

• Work with the IT department: primary diagnosis of problems, clear assignment of tasks, control of execution and updating of documentation during changes.

What we offer:

• Full day (5/2) with a flexible schedule.

• Fix + bonus for KPI/OKR.

• Paid vacation and sick leave, additional “Day Off” and a day off birth.

• English courses and professional training at the expense of the company.

Do you want to influence the development of markets and see the results of your work in numbers? Send your resume!