Support manager in Vchasno

"> in time -digital cards for business: Ed. We create a single space for electronic documents between business, state and people. We are trusted by more than 1,000,000 Ukrainian companies that use our services. Among them are New Mail, Glovo, Uber, Bolt, Portmone, Olx, Delivery, Rozetka, Silpo, Monobank, Kyivkhlib and others. 

Our goal -to relieve companies from unnecessary mechanical work and help them immediately receive signed documents. The service will save tons of paper, hundreds of working hours and allows companies to save money that is spent on physical delivery of documents. Team leader. Services are now actively developing in other markets, working volumes are growing, so there is a need to reinforce the team and search for a service and client-oriented colleague-specialist on the first client support line. style = "font-weight: 700"> What is important for this role:

• excellent knowledge of the Ukrainian language (oral and writing); desire to help every client;
• communicative and openness, love for constant communication;
• willingness to understand the problem/question of the client and help in its rapid and qualitative solution;
• Knowledge of PC at a high level; style = "font-style: normal; font-weight: 400"> Tasks:
  • Assistance to customers in solving any issues on service (first support line)-both in telephone mode (80-90% of working time) and in correspondence, as well as communication in messengers and connection on Teamviewer to customers; Timely;
  • Customer feedback and transfer to the development team for refinement and improvement of the product. FONT-Weight: 400 "> Selection steps:
    • CV selection;
    • Familiarity with the recruiter;
    • interview with team leaders;
    • test task. FONT-Weight: 400 "> we offer:
      • Work in an actively developing project in a friendly team, with support, adaptation, training and growth;
      • Mix Work format: Remote + office (Kyiv, Boryspil Metro); paid leave per year, nEBMERNED NUMBER OF HOSPITALS;
      • health insurance after the trial period;
      • Corporate Psychologist Services.