Support manager in Vchasno

About the project:

Timely - digital services for business: EDO, EDI, PRRO, KEPand TTN. We create a single space for the exchange of electronic documents between business, the state and people. We are trusted by more than 1,000,000 Ukrainian companies that use our services. Among them are Nova Poshta, Glovo, Uber, Bolt, Portmone, OLX, Delivery, Rozetka, Silpo, Monobank, Kyivhlib and others.

Our goal is to save companies from unnecessary manual work and help them get signed documents instantly. The service will save tons of paper, hundreds of working hours and allows companies to save money spent on physical delivery of documents.

About the team:

The team currently has 13 specialists on the first line of user support and a team leader. Currently, Vchasno services are actively developing, including entering other markets, the volume of work is growing, so there was a need to strengthen the team and look for a service and customer-oriented colleague-specialist for the first line of customer support.

What is important for this role:

• excellent knowledge of the Ukrainian language (oral and written)
• required experience in telephone user support (incoming line)
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• sincere desire to help every client
• communicativeness and openness, love for constant communication
• willingness to understand the client's problem/question and help in its quick and high-quality solution
• high level of PC knowledge
• desire to develop in the field of e-commerce and IT technologies

Tasks:

• assistance to customers in solving any service issues (first line of support) - both by phone (80-90% of working time) and in correspondence, as well as communication in messengers and connection by TeamViewer to the client as needed
• customer consultation on the reason for using services Timely
• collection of feedback communication from customers and its transfer to the development team for the purpose of finalizing and improving the product

Stages of selection:

• resume selection
• acquaintance with the recruiter
• interview with the leader
• test task

We offer:

• work in an actively developing project, in a friendly team, with support, adaptation, training andstom
• mix work format: remote + office (Kyiv, Boryspilska metro)
• work schedule from Monday to Friday (9:00-18:00)
• official employment with the company
• 24 calendar days of paid vacation per year, unlimited sick days
• medical insurance
• corporate services psychologist