Support Agent in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we are gathering strong teams to launch product IT businesses and win in global markets. Currently, we need a Customer Support Agent in one of our portfolio companies, who can not only support the level of customer service, but also improve it. What Challenges Await You in the role of Customer Support Agent— processing incoming calls to the customer support service through calls (Freshdesk);— processing requests through chats and e-mails;— participating in the development of scripts and proposals for improving work processes;— maintaining the refund rate at an appropriate level ;— transmission of bug reports upon self-discovery or after receiving a request from clients. What is important for us:— English language proficiency B1 and above;— available comfortable conditions for remote work (stable Internet connection, absence of extraneous noises in the room and the availability of a working computer);— customer orientation, openness, the desire to help and solve the client's problems;— a high level of stress resistance. It will be great if you already have experience in customer/technical support or sales to the English-speaking market on the phone ; if you do not have experience - we are ready to teach you everything! Conditions / What we offer— the opportunity to work remotely from anywhere in the world;— work in a strong team, thanks to which you will definitely gain new knowledge and skills;— work shift schedule 2/2 in the evening -night shift, 15:00-03:00— constant support of your Team Lead;— the prospect of growing to Shift Lead/QС Agent/Customer Support Team Lead. In addition to businesses, we are developing the SKELAR foundation charity fund from the employees of our venture builder in support of the Armed Forces. As part of the initiative, we create and finance large projects that help bring our victory closer. SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine 🇺🇦Press Apply to Position and join the team! Show more Show less Position level Basic level Type of employment Full time Job duties Other Industries Technology, information and the Internet