Support Agent in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.

We currently need Customer Support Agentin one of our portfolio companies who can not only support the level of customer service, but also improve it.

What challenges await you as a Customer Support Agent:

— processing of incoming requests to the customer support service via chats and email (Freshdesk); needs;
— achievement of KPI and other result indicators set before the team;
— participation in the development of templates and proposals for improving work processes;
— maintenance of the refund rate at the appropriate level;
— maintenance of worksheets;
— meetings with the team leader and the team;
— transmission of bug reports upon self-discovery or upon request from clients.

What is important to us:
— 1+ years of experience working with clients in the English-speaking market;
— English language proficiency level B1 and above;
— available comfortable conditions for remote work;
— client orientation, openness, desire to help and solve client problems;
— high level of stress resistance.

What we offer:
— the opportunity to work from anywhere in the world;
— work in a strong team, thanks to which you will definitely gain new knowledge and skills;
— work schedule 2/2, 8-hour work day.
— constant support of your Team Lead;
— prospect of growing to Shift Lead/QC Agent/Customer Support Team Lead.

< p style="font-style: normal; font-weight: 300">In addition to businesses, we developSKELAR foundation is our own charitable foundation created by the company's employees. Within the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

We also plan to further develop product IT businesses, conquer global markets and work for the victory of Ukraine

For this, we have created all the opportunities within venture builder:
— 8 infrastructure teams that help startups to cover any issues: from recruiting to finance and legal issues;
— Community of founders who have already launched more than one business and can share practical experience;
— Medical insurance and corporate doctor.

Let's build the next big everything together!