Specialist of the technical support group (servicedesk) in DTEK, TOV, Energetichna kompaniya

DTEK Odessa Electric Grids is the leading energy company of Ukraine, which distributes electricity in the territory of the city of Odessa and Odesa region and serves more than 2.3 million customers.??

Employees of the Company provide light and comfort in the homes of Ukrainians every day, and companies - an opportunity to work and develop.

We are looking for?Technical support group specialist ( servicedesk) of the User Support Department of the Department of Operational Technologies

With us You will receive:

• Official employment, a decent salary and a bonus based on work results;
• Paid holidays and sick leave;
• Medical insurance after the trial period;
• Studies at the DTEK Academy (online courses, classroom trainings, master classes, closed clubs, professional communities);
• Energetic and friendly team;

Your main tasks will be :

• Accepting requests from technological network users, diagnostics.
• Solving simple hardware and software problems.
• Providing advice on basic issues and available instructions.< /li>
• Ensure capture and classification of user requests.
• Provide support via telephone, e-mail or online chat, installation and configuration of software.
• Resolve questions regarding installation and connecting equipment.
• Interacts with other levels of technical support to solve more complex problems.
• Participation in IT management projects.
• ??Responsible for ensuring smooth and efficient running the technical aspects of the company, helping to maintain a high level of productivity and user satisfaction.?

We will be happy to see you in the team if you have:

• ??Higher technical education, preferably in computer science, engineering or related to IT
< li>Experience in the position of (assistant) system administrator or support service, experience in implementing and supporting solutions in a team environment, providing support to customers and/or end users in IT.
• ??Good knowledge of Windows administration.< /li>
• Competent oral and written communication. 
• Openness and non-conflict, sociability. 
• Analytical skills are welcome. 
• Sure knowledge of the principles of network technologies: TCP/IP, DNS, DHCP, NAT, VPN, TFTP, Proxy, VLAN, Group Policies, etc. 
• Experience in identifying and fixing PC hardware problems
• Responsibility and result-oriented. 
• Ability to learn quickly. 
• Aspiration to improve and learn new things.

We are waiting for your resume.

By sending a resume for a vacancy, you agree to the use of your personal data by the DTEK company within the framework of the current legislation of Ukraine. The DTEK company guarantees the confidentiality of applications and the negotiation process when selecting candidates for a vacancy.

Please note that feedback on the results of the vacancy review is provided within two weeks in case of a positive decision regarding your candidacy.

Our energy brings light and comfort to people!