Premium Support Specialist in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets.

We are currently looking for a Premium Support Agent for one of our businesses. 

What challenges await you as aPremium Support Agent:
— building and developing long-term relationships with customers;
— keeping and returning customers to the product
— turning-key solutions to customer issues, finding the best ways to solve them;
— proactively working with customer proposals, transferring them on the product;
— communication with external stakeholders to solve cases

What is important for us:
— English B2+, spoken and written. It is very important for us, because we communicate mainly with Americans; 
— 2+ years of work experience in sales, account management, teams working with VIP clients;
— Experience working with premium clients;
— Absolute ownership of your area of ​​responsibility, projects and initiatives "turnkey";
— Strong communication and writing skills: ability to communicate with clients in calls, keep them on target and lines of conversation, work with objections, be able to solve cases in correspondence.

It will be a plus:
— the presence of an internal standard for communication with clients and a healthy understanding of the phrase "the client is always right";
— experience working in Western markets (USA, Canada, Europe);
— the ability to explain complex things in simple words.

In addition to businesses, we are developing the SKELAR foundation from the employees of our venture builder to support the Armed Forces. Within the limits of the initiative, we create and finance large projects that help bring our victory closer.

We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine.

To do this, we have created all the possibilities within our venture builder:
– 8 infrastructure teams that help startups solve any issues: from recruiting to finance and legal issues;
– Community of founders , who have already launched more than one business and can share practical experience;
– Internal clubs in professional areas: marketing, development, finance, recruiting;
– Trainings, courses, attending conferences;
– Medical insurance, corporate doctor.

Let's build the next big everything together!