Specialist in written support (Shafa) in EVO

About the project:

Shafa.ua< span style="font-weight: 700; font-style: normal; text-decoration: none"> is a platform for buying and selling mainly clothes, shoes and accessories. There are cosmetics, perfumery, decor, author's products, sports goods, children's goods. First of all, system businesses with new products work on the platform. However, some people sell used branded goods, giving them a "new life". 10 million users visit Shafa every month.

About the command:" /span>

Now our team consists of a team leader and 7 specialists. We are engaged in development, engagement and user support. Each of us is ready to help and support a beginner in all matters)

What is important for this role:

• < p>experience working with customers (written support, chats, phone support), user content moderation and request lifecycle management< /span>

• literate Ukrainian language

• attention to details and the ability to analyze information

• readiness to work in multitasking mode

• readiness for independence in decision-making

• be able to smooth out conflict situations and be flexible

• persistence, customer orientation and teamwork

Tasks:

• assistance to sellers and buyers to resolve issues / disputed situations by processing written requests through Kayako

• consideration of user complaints

• checking users for fraud

• feedback moderation

Stages of selection:

• resume selection

• getting to know the recruiter

• interview with the leader

About working at EVO:

• Social package — official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.

• Healthcare — we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of mental health is as important as physical health.

• Flexible work format - remotely or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need.

• Work schedule:5/2 (from 9:00 a.m. to 6:00 p.m., several times (1-2 times) per month on duty from 11:00 a.m. to 8:00 p.m.), "floating" weekends.

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• Volunteer community - we regularly hold charity auctions, collect money for reconnaissance drones and support volunteer employee initiatives.

• We provide equal opportunities for everyone." - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.