Specialist in written support for partners (RozetkaPay) in EVO

RozetkaPay  is a payment service that provides convenient, fast and reliable payment services both online and offline, and makes the purchase process simple and secure.

RozetkaPay is part of the EVO-Rozetka group of companies. The payment service was created on the basis of the country's most famous marketplaces, which are used by millions of Ukrainians. Our services are already used by Rozetka, Prom, Vchasno, Bigl, Shafa, Volonter by Prom, Vodafone, Robota.ua, Yakaboo and others.

About the team:

There are currently 7 specialists and team members in the team. One of the directions of the team's work is written support withvarious questions from our marketplace partners, such as Prom.ua, Rozetka, and others. It is in this team that we have a vacancy for expansion and we are looking for a specialist who will strengthen it.

< span style="font-weight: 700; font-style: normal; text-decoration: none">Important for this role:

• experience in customer support

• literate Ukrainian language

• the ability to work with a large amount of information from various sources, the ability to quickly perceive new information and use it in work

• ability to convey information correctly, convincingly and in an accessible form, to clearly answer the questions posed

• attention to details, responsibility and attituderesistance to stress

• ability to resolve controversial/conflict situations

• willingness and ability to work in a team - mutual assistance, interchangeability, exchange of experience

• willingness to work according to the data work schedule - for the adaptation period from Monday to Friday (09:00-18:00) after the adaptation period, a shift schedule 2/2 (08:00-20:00)

Would be an advantage:< /p>

• work experience in banks or fintech companies

• understanding the concept of a transaction and its stages

• understanding of payment methods (p2p, internet acquiring, trade acquiring)

• experience with tools: 

- system ticket (Zendesk, omnidesk, kayako or similar)

- systems for creating/managing tasks (Jira or similar)

- panel admin/CRM system (search for information by various criteria)

Tasks:

• written processing of requests from colleagues from the support services of partner marketplaces (Prom.ua, Rozetka, Shafa and others)
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verification, analysis, search of payments that take place on the platforms of our partners and payments to sellers of marketplaces

• communication with partner banks

• interaction with other teams within the company

Stages of selection:

• resume selection

• communication with the recruiter

• interview with RozetkaPay Support leaders
  

About working at EVO:

• Social package — official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.

• Health Care — we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of mental health is as important as physical health.

• Flexible work format— remotely or in the office.You can work dstationally or visit our cozy office in Kyiv, which is completely energy-independent and equipped with everything you need. However, we expect you to be able to visit the office on team days. Work schedule — for the adaptation period from Monday to Friday (09:00-18:00) after adaptation period shift schedule 2/2 (08:00-20:00).

• Volunteer community - we regularly hold charity auctions, we collect money for reconnaissance drones and support volunteer initiatives of employees.

• We provide equal opportunities for everyone — therefore, we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.