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Initiation and control of technical changes in existing systems related to subscriber service (including preparation of functional requirements for changes to existing systems); >Interaction with divisions at the stage of development of new processes, products and services in order to prevent possible negative consequences associated with this development for subscribers and employees of the subscriber service sphere; Information support of the employees of the service sphere subscribers regarding the functioning and features of new products and services; Analysis of critical transactions and processes that have risks of initiating changes to these processes to reduce risk or developing controls for more effective risk management; Participation in projects aimed at improving customer satisfaction, improving customer experience, processing and developing relevant project documentation. Initiating the launch of new and/or development of service processes within the framework of such projects. 
A specialist in the management of subscriber service processes in lifecell
Posted more than 30 days ago
89 views
lifecell
Without experience
Kyiv
Full-time work
Position area of responsibilityDetermining the needs of subscribers in the service sector to improve the quality of services and implement the necessary changes and improvements.Functional duties connections them to employees involved in service processes;Initiation and control of technical changes in existing systems related to subscriber service (including preparation of functional requirements for changes to existing systems); >Interaction with divisions at the stage of development of new p
Position area of responsibility
Determining the needs of subscribers in the service sector to improve the quality of services and implement the necessary changes and improvements.
Functional duties connections
them to employees involved in service processes;Minimum requirements:
- Education: higher (Economics );
- Work experience: 2+ years in the position of an analyst, economist (preferably in a Call Center);
- Competent written English, Ukrainian, Russian;
- Proficiency PC: Proficient user of MS Office;
- Analytical mindset, project management skills and communication skills preferred. A flexible mind.
Without experience
Kyiv
Full-time work