Spanish Customer Support Agent (Ukraine only) in Helpware

Пряме повідомлення учасника, який розмістив вакансію, з Helpware Yuriy M. Yuriy M. 🌟 Passionate about people and talent acquisition🔍 Proven track record in end-to-end recruitment🤝 Adept at building strong talent pipelines Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.We are growing and have an open position as a Spanish Customer Support Representative.Skills and Qualifications:Excellent written skills in Spanish;English at least b2 lvl;Experience in the Client support area will be a plus;Basic technical background (strong experience in using apps);Proactive approach, empathetic individuals, problem-solving skills;Customer orientation and ability to adapt/respond to different types of characters;Ability to multi-task, prioritize, and manage time effectively.Responsibilities:Providing Customer Support for the website usersHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines, and policiesResponding promptly to customer inquiriesCommunicating with customers through various channels (chat/emails)Acknowledging and resolving customer complaintsKeeping records of customer interactions, transactions, comments and complaintsEntering data into a CRM, other online tools, and cloud-based platformsOther related tasks assigned by managers of the Clients and/or HelpwareWe Offer:Competitive compensation linked to UAH/USD rate;Medical insurance after the trial period;English classesSchedule 8 am - 12 am Kyiv Time( 8 working hours + 1 hour of a break during this period of time);Corporate training and parties.We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contactedIf you have the qualifications needed and ready to maintain the required duties daily, please apply! Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Галузі Outsourcing/Offshoring