Account Management Team Lead/Head of in Mobilunity | Dedicated Development Teams

Пряме повідомлення учасника, який розмістив вакансію, з Mobilunity | Dedicated Development Teams Svetlana Skalova Svetlana Skalova HRD 💙💛 Mobilunity as a tech outsfaffing service provider has made its development path since 2010 into a company of 200+ and serving some 40+ amazing clients.We are looking for Team Lead/Head of Account Management/Client Success with experience of D-level client relationships function organization and management in outsourcing/outstaffing service provider of headcount no less than 150-400 people.Role MissionDefine new standards of Client Relationships allowingIntensive accounts growth and developmentExtensive account growth through same-organization introductions, and referralsOur new services and businesses developmentCo-marketingThroughBuilding Partnership relationships on behalf of the companyPermanent researching over the client’s operations and needsDesigning and implementing client experience through their journeyPreventing firesOrchestration of all communication and delivery around each and every client of oursByDefining the philosophy and strategy for the departmentDefining and setting KPIs/goals to the teamManaging day to day operations of the teamEnsuring the Team’s development and capacity of performingSupervising other departments operations and delivery related to the ClientsIdeal candidate:In b2b IT/software development provider client relationship function for at least 4-5 yearsLast few years at least working in some growing 150-400+ service provider offering various services - from low-value dedicated development teams to higher-value tech consultancyHad a hands on management experience no less of 4-5 years, with the teams of no smaller than 4-5 peopleSpeaks numbers, thinks strategy, delivers resultsMust be a mix of “soft skill” pro-Client person (able to solve any problem and situation) and “hard skill” of processes set up and maintenance (seeing why things do not work as they should and fixing it not with the conversations but with the processes definition)Must be capable of supervising recruitment processes for the clients specificallyHave Advanced level of EnglishKey hats to wear:Team manager - leading the team of 3-5 account managers on day to day basis, educating them, developing, ensuring the deliveryManagement Board member - leading one of 4 key functions in the company, be involved into cross-department questions and solutions, discussions and strategic revisions of what is happening and whyProblem solver - on clients where needed, be a person to go and solve the issue in the best strategic interests of the companyParalegal - have a skill to read and think deep within the contractual obligations, to see the risks, to prevent them, to make themselves an addendum serving our needs, to comment the contract comments from the client, etcSales manager - to be able to present our existing client something that they need, and that we are ready to do (directly or through own staff, does not matter here)Mentor - to advise and mentor own and other team members in need for thatHiring Manager for the Client - to supervise, guide and filter work done by the recruitment department for our clientsFinancial manager - to be fully hands on with the numbers our clients are generating for usSubordinate to the CEO - notify on plans and statuses, report, listen and hear, share, argue, defend what’s best for the CompanyJoining the team you will get:The friendliest community of like-minded IT-people;Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies;Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note;Fair salary and 100% taxes coverage – don’t worry about possible taxes raise – we will get you covered;The ability to work remotely or from the office in Kyiv (there is a generator and starlink for uninterrupted work);Comfortable working conditions in the office – no open spaces, separate rooms for the comfort of each team and several rest and play areas on all 2 floors;Corporate events, numerous interest groups.Candidate journey: ⭕️ HR Interview ---> ⭕️ 1st interview with the CEO ----> ⭕️ Final interview with CEO. Show more Show less Посадовий рівень Директор Тип зайнятості Повний робочий день Галузі Аутсорсинг та офшоринговий консалтинг