Service Manager in Sense Bank

Requirements:

• Analysis and systematization of processes, making considered and operational decisions in non-standard situations;
• Interaction with the business customer, with related units on issues of quality/improving the operation of systems/processes;
• Working with partners, suppliers/vendors with issues of processes and integrations with these partners;
• Quality control of services: assessment and setting of IT metrics, processing of complaints and suggestions from customers (account manager), control of service performance and elimination of incidents, including h timely notification of the customer and all involved departments about the impact of the incident on the customer and the provision of a solution and full closure of the case;
• Broadcasting the requirements of the business customer to the new IT functionality, organizing the verification of the implementation of the requirements, agreeing on the additions/improvements of the functionality/supply with the customer and IT (development team, infrastructure service, etc.);
• Participation in the coordination of IT changes that are in the area of ​​responsibility of the service manager;
• Analysis, registration and localization of emerging errors and problems, control of service performance and elimination of incidents;
• Consultative support of Bank employees regarding the operation of services and systems that are in the area of ​​responsibility of the service manager;
• Interaction with project managers and project teams on issues related to the quality of IT services;
• Service documentation management.

Why should you go to us?

We offer:

• Competitive salary;
• Annual salary revisions in accordance with the Bank's own performance and financial indicators;
• Bonuses for achieving CRI;
• Medical insurance;
• Support and help in crisis situations thanks to the charity program "Let's Help Together";
• 28 days of annual leave and additional days of leave;
• Training in the free internal school DOSVID for management, leadership and professional skills and IT school for SQL, Data Science and other technical specialties;
• English speaking club: we meet twice a week with a group of like-minded people to discuss a wide variety of topics ;
• Sport Community, which conducts free training every day: from sports dancing to strength training.You will definitely find something unique here
• Because we believe that the future makes sense and we want to build it it's with you. Sense Bank is not just a place to work. It's a community where we are dedicated to our mission - to create senses so that the dreams of Ukrainians come true.
• Our team aims to provide the best financial services, we strive innovation and modernity.

At the same time, we care about the present: we have many interesting projects and development opportunities

Right here and now:

The meaning of learning: internal ITSchool for improving digital skills, the Dosvid project for sharing knowledge with the best experts. the meaning of being with those who care about you: own partner discount program, special conditions for banking services, charity program of support and assistance for employees "Let's help together", participation in volunteer projects and many other corporate benefits. And that's not all!

We are the only bank with a creative space in Kyiv and Lviv. These are Sense Hubs. They also function as venues for events, where we regularly hold interesting meetings, workshops, even markets in partnership with Ukrainian communities.

At Sense Bank, we believe in diversity and create an inclusive environment for all employees.