Senior Team Lead Support in Netgame

Who are we?

We are a Ukrainian product IT company working in the iGaming industry, providing solutions for the gaming industry on a global level. Our team consists of creative and focused professionals who create products that are in high demand among users. 

We are looking for young talents who are ready to join our team and become part of ambitious projects.

What you need to do:

• Organize the work of the support team and control results, distribute tasks, maintain a high level of team motivation;

• Monitor key performance indicators (KPI) of the team to achieve high service standards;< /p>

• Provide training and development of each team member, conduct regular trainings;

• Promptly assist in complex cases and resolve escalations, as well as assist in managing customer complaints;

• Collaborate with other departments for improvement processes, implementation of changes and optimization of work processes;

What is needed for work:

• Experience of 2 years or more in a management position in a support service or other customer-oriented department. 

• Confident command of the Ukrainian language (oral and written), critical thinking, team management skills.

• Customer focus, friendliness, ability to get things done and a constant desire to help people.

• Ability to work with CRM systems, analyze reports, knowledge of basic KPIs and SLAs in customer support.

An additional advantage will be:

• Experience in implementing business processes and training employees.

• Desire to create a positive, friendly atmosphere in the team.

You'll want to work with us because we:

• The Senior Team Lead will have the opportunity to directly influence the development of support processes and improve customer service, bringing their ideas and initiatives. We listen to everyone!

• We support each other, help at all stages. You will never be left alone with your questions. Also, we will encouragewe are committed to training and professional growth, provide resources and conduct regular trainings for professional development.

• We work in a comfortable workspace or with the possibility of partial remote work for a comfortable combination of work and personal life.

• We care about your health and provide health insurance, paid vacation, we compensate for sick leave and provide 75% healthy lifestyle compensation, as well as delicious lunches.

• Our team is professionals who value kindness, openness and mutual assistance. We support initiatives that promote a healthy climate in the team.

If you want to come to work with pleasure and be part of a dream team, thenwelcome!