Senior Copywriter/Technical Writer in Helpware

About us:

Helpware is a technology-driven American company with offices in the USA, Poland, Germany, Albania, Georgia, Ukraine, Mexico, Philippines, and Uganda, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Marketing Team is growing, and we're looking for an experienced Senior Copywriter/ Technical Writer to join the Helpware team. We are seeking a specialist who will be responsible for all written communication within the company at a native speaker level. 

Responsibilities:

• Craft and develop Helpware's distinct voice, an authentic echo of our brand ethos, weaving it consistently across all our narratives

• Establish a comprehensive style playbook, ensuring every message we broadcast sings in harmony with Helpware's unique tone

• Diligently sculpt and refine our communications, ensuring crystal clarity, impeccable grammar, and steadfast adherence to our brand's melody

• Empower our team with insightful critiques and mentorship, elevating the caliber and cohesion of our storytelling

• Forge deep synergies with our marketing, sales, and product mavens, creating narratives that captivate our audience, sparking engagement and action

• Add a vital spark to the brainstorming sessions and strategic huddles, aligning our content with our marketing ambitions and the pulse of our campaigns

• Steer and enrich our content repertoire, spanning from the digital realms of websites and social media to the personal touch of newsletters, crafting each piece to be a beacon of engagement

• Manage our content, ensuring each piece is released with perfect timing across our multifaceted channels

• Leverage SEO magic to elevate our content's visibility, making each word a magnet for engagement

• Continuously decipher the riddles of content performance and user interaction, refining our strategy for maximum impact and conversion

• Stay ever-alert to the shifting sands of industry trends, customer insights, and the competitive arena, using the industry experts to hone our content strategy

• Infuse our narrative with innovative formats and ideas, positioning Helpware as the avant-garde voice in BPO communications

Requirements:

• Bachelor's or Master's degree in Marketing, Communications, Journalism, or a related field is a plus

• Proficiency in English, both written and verbal (C1 level is a must; C2 level is a plus). An actual certificate of English proficiency will also be a plus

• A minimum of 5 years of experience in PR, copywriting, or corporate communications

• Experience in content creation for the US/UK market is essential

• Experience with rebranding and changing the tone of voice of a company

• Exceptional writing and editing skills

• Familiarity with industry-specific copywriting tools and platforms

• Ability to analyze data and use it to inform content strategy

• Excellent communication and management skills

• A creative mindset with the ability to identify and follow content trends

We offer:

• Full remote work (with the option to visit our offices in Kyiv and Lviv)

• Competitive compensation linked to the USD/UAH rate

• Medical insurance after the trial period

• Corporate training

• Comfortable office in Kyiv/Lviv with a generator and internet access during power outages